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Terms and Conditions

The following terms and conditions apply to all orders for the purchase of goods from us, WildHearts Office ( and you, the Customer from the Website. This should be read in conjunction with our Returns Policy and Privacy Statement.

You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order.

This does not affect your statutory rights as a consumer.


Profits made from the sale of goods fund the work of the WildHearts Foundation Limited (Registered charity number SC037072).


Purchases can only be accepted for delivery within the UK Mainland and Scottish Islands. Due to the prohibitive costs, we are unable to deliver to the Scottish Highlands, Isle of Man, Channel Islands and some parts of Wales at this time.

An offer will be made by the Customer on the completion of the purchase process contemplated in the ordering process set out in these pages.

An offer is only accepted by WildHearts Office and WildHearts Office only agrees to be contractually bound when WildHearts Office despatches a confirmation of order to your e-mail address, postal address or fax number, depending on the ordering method adopted.

All goods are sold subject to availability and, in relation to certain specific goods, there are some geographical restrictions.

WildHearts Office reserves the right to modify the specification of the goods insofar as the performance of such goods is not materially altered.

Prices and Payment

Payment shall be made in UK pounds sterling only.

Payment shall, subject to WildHearts Office agreement to the contrary, be made in accordance with the conditions of payment from time to time adopted by WildHearts Office which for the time being are (a) for account holders, 30 days from the date which the customer is invoiced; and (b) for Customers who are not account holders, payment will be required at the time of ordering. WildHearts Office reserves the right to charge interest on overdue amounts at the rate of 3% per annum above the base rate from time to time of Bank Of Scotland from the due date until actual payment before any judgement, calculated on a daily basis and compounded monthly.

Dishonored cheques issued by Customer shall incur an administration fee of £20 in addition to any bank charges paid by WildHearts Office in relation to the returned cheque.

In addition to the list price of goods, WildHearts Office reserves the right to make a delivery charge, the price of which will be shown at the point of ordering.

Ownership of goods shall not pass until cash or cleared funds for the full price have been received by WildHearts Office. Until the property of the goods has passed to the Customer, the Customer shall act as custodian of the goods for WildHearts Office and, so far as reasonably practicable, shall store the goods so that they are readily identifiable as the property of WildHearts Office.

WildHearts Office reserves the right to refuse and to cancel an account and/or delivery at any time. In such circumstances, if the Customer has paid for relevant goods, a credit note or refund shall be issued.

Prices for goods are exclusive of Value Added Tax and other sales tax unless otherwise stated in the ordering process.


Delivery dates are approximate. Delivery shall be deemed to take place on the date of the first attempt at delivery to the customer's premises or other place specified for delivery. Delivery will be by courier. All goods must be signed for by an adult aged over 12 years or over on delivery, the goods may be retained by the driver if no-one is at the address when the delivery is attempted.

It is the Customers responsibility to inspect the goods delivered for damage before signing for them. You should refuse delivery if the goods can be seen to be damaged.

Cut off time for next day delivery is 17.00, orders received after this time are deemed to have arrived the following working day.

Deliveries may be made up to 5.30pm the next working day.

Working days are Monday to Friday excluding Any Bank, Public or Local Holidays.

Each order or each instalment of an order shall establish a separate contract.

Please Note that all furniture and heavy items are only delivered to ground floor and to street level. It is the Customer responsibility to place furniture and heavy items any further than street level. These rules are health and safety reasons and apply to all internet office supplies companies.

Free delivery within the UK Mainland on all office supplies and office Stationery orders over £50. A delivery charge of £7.99 is made on all orders under £50.

Free delivery to Scottish Islands on all office supplies and office Stationery orders over £250. A delivery charge of £22.95 is made on all orders under £250.

Guarantees and Liability

Goods sold by WildHearts Office are sold with the guarantee that they will be free of defects in material or workmanship at delivery and, provided they are used in the proper way, for the relevant period from delivery as indicated at the point of ordering.

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee. This guarantee specifically excludes faults caused by accident, misuse, and neglect.

WildHearts Office accepts no liability for defects in goods resulting from customer designs or requirements, or arising from wilful damage, wear and tear, misuse or negligence.

Information on may contain typographical errors or inaccuracies. Information and product specifications, including information relating to price and availability may be updated or changed without notice. No guarantee is given that the information accessible via may be from time to time temporarily unavailable. Nothing on shall be construed as a condition, warranty or representation.

Except where otherwise stated in these terms, WildHearts Office entire liability in respect of a particular good that has passed into the ownership of a customer and the customer remedies shall be limited to, at WildHearts Office option and in accordance with its returns policy from time to time, a credit note in respect of the amount paid by the customer to WildHearts Office for such goods; or the replacement or repair of the goods by WildHearts Office.

Nothing in these terms shall limit or exclude liability for death or personal injury caused by negligence or for fraudulent misrepresentation, but except as otherwise stated in these terms and conditions, all conditions, warranties, terms and undertakings express or implied statutory of otherwise are hereby excluded to the fullest extent permitted by law.

WildHearts Office shall have no liability to the customer for indirect or consequential loss.

Order Cancellation and Amendments Please note that once an order has been placed we are unable to cancel the order or make any amendments to the address or items ordered.

Intellectual Property Copyright, trademarks, database and other intellectual property rights protect the content of the Website and you acknowledge that the material and content supplied as part of the Website shall remain with our licencors or us.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

Data Protection Act

Registration reference: ZA064756. For more information see


When you place your order you are automatically connected to our secure server using 42 bit SSL (Secure Sockets Layer), the strongest level of encryption commercially available. Whilst in transit over the Internet, all private data will be encrypted at all times. This ensures that the information you send cannot be read by anyone apart from our ecommerce team. To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock which indicates that the encryption is taking place.

When submitting your order you are confirming to purchase goods and allowing to use your personal details for the purpose of supplying goods.

Governing Law and Jurisdiction

All sales and purchases via and the terms and provisions of any contract or arrangement in relation to such sales shall be governed by and shall be construed in accordance with Scots Law and shall be subject the non-exclusive jurisdiction of the Scottish Courts.

Company Name & Address

WildHearts Office Limited, Wilson Business Centre, 54 Cook Street, Glasgow, Scotland, G5 8JN

For any queries or complaints about goods or services please contact us at or write to the above address. You can also telephone Customer Services on 0141 611 9777. Lines are open 9am to 5pm, Monday to Friday.

We advise you to print and keep a copy of these terms and conditions for your records.